Delivery and FAQ

Frequently Asked Questions: Ordering & Products

What makes Distinctive Pets different from other pet shops? We are a small, family-run business based in East Yorkshire, and every single product we sell is hand-picked by us (and rigorously tested by our chief product testers, our Labradors!). We focus on unique, high-quality, and British-made items—including natural treats, eco-friendly toys, and gifts for pet lovers—that you typically won't find on the high street.

Are your dog treats suitable for dogs with allergies or sensitive stomachs? Yes! We pride ourselves on offering healthy alternatives. Many of our natural treats are grain-free, gluten-free, or low-calorie. If you are shopping for a dog with specific sensitivities, you can check the individual product descriptions for ingredient details, or feel free to reach out to us for advice.

Tell me about the Seven Dog Food you stock. We are proud stockists of Seven Grain-Free Dog Food. It's an exceptional quality complete food made in the UK using unique Freshtrusion technology (featuring at least 50% freshly prepared meat or fish). It is exceptionally easy to digest and ideal for dogs with sensitive digestive systems.

Do you offer any multi-buy discounts on dog food? Yes! We run a special combo offer on Seven Dog Food: if you buy 2 bags, you receive a £2 discount per bag, plus free delivery straight to your door.

Are your toys eco-friendly? We carefully select interactive and durable toys, prioritizing British-made and eco-friendly options (such as natural jute and split leather ranges like Green & Wilds) which are natural, renewable, and recyclable.

Delivery & Shipping FAQs

How much is delivery? We offer Free Shipping on Mainland UK orders for orders over £50 or for our grain free food ranges like Seven Dog Food]. 

Do you ship outside of mainland UK? At the moment we are UK shipping only 

How quickly will my order be dispatched? We know you and your furry friends are eager to get your goodies! We pride ourselves on speedy service, with orders typically dispatched very quickly. (Keep an eye out for our customer reviews—people often mention how fast our dispatch times are!)

Can I send a gift directly to someone else? Absolutely! We love putting together our gift hampers and treat boxes for birthdays or special occasions. You can enter the recipient's shipping address at checkout, and we can ensure no pricing info is included inside the package if it's a gift.

Returns & Customer Care

What is your returns policy? We want you and your pet to be completely happy with your purchase. If something isn't quite right, please contact us within 14 days of receiving your order, and we will guide you through our returns process. Unfortunately we can not accepted personalised items as returns.

How can I contact you if I have a question about a product? You can get in touch with Jo and the team via our website's contact form, drop us an email at woof@distinctivepets.co.uk, or give us a call on 07779 637507. We are always happy to help you find the right treat or food for your pet!